F.A.Q. / Frequently asked questions

What does the price include?

A single price will include a one-way journey for the route booked. A return price includes both the arrival and departure journeys for the route booked.  Our shared shuttle services are based on a per person price, for private vehicles such as cars or minibuses these are priced per vehicle. The price does not include driver tip, they are at the passenger's discretion. 

NB! Child seats (where available), excess luggage, sports equipment etc may incur additional cost. Please contact us for detailed information.

Do infants count?

Infants (0-2 yrs) and children (3-11 yrs) count in all vehicles as they take up a seat. Laws, local and/or national regarding the use of child seats for either infants or children vary from country to country. In many destinations we are able to request infant and/or booster seats, however there may be a fee for this service. We recommend parents to take their own child seats to ensure adequate safety and comfort. For more detailed information please enquire at time of booking. We will help you by representing different options and arranging your transfer as comfortable as possible.

How can I find my driver?

Your driver will be waiting for you with a greeting board bearing your name in the arrivals hall of the airport. For hotels: in the lobby of your hotel. Turn on your cell phone right after landing. If you cannot find the driver, call us +40 745 252005

What happens when I make a reservation?

Once you complete your booking, the details are sent electronically to our operation service who will make the appropriate arrangements according to the information input on the booking.

1. You will receive an email which will confirm your request of reservation.

2. You will receive the Booking Confirmation/Transport Voucher that includes all necessary information about your transfer within 24 hours (48 hours on weekends).

3. In the case of refusal – cancellation of reservation + immediate return of payment.

NB! The supplier cannot be held responsible for errors in service due to incorrect information provided at the time of booking. You are kindly asked to double check the details of your booking on the voucher prior to travel and inform us as soon as possible if there are any errors.

Pick-up time

For private transfers to the airport, please take into consideration the check-in procedure for pick-up time. We do not take any responsability for missing your flight due to uncorrect information provided by you. We reserve the right to alter pick-up times according to local needs. If it is necessary, the transporter has rights to change your departure time, e.g. in case of bad weather conditions that can affect arrival to the airport or station.

How long must I wait for my Shared Shuttle transport?

At the time of booking, you will be informed regarding the estimated departure time from the airport. The driver will try to keep waiting times to a minimum. The maximum waiting time for Shared Shuttle transport is 45 minutes from the time you exit the baggage reclaim hall and locate the supplier representative. You are kindly asked to arm yourself with patience in case of unexpected delay. Thank you!

Length of journey 

Length of journey comply with your booking information and is stated on our website.

However, these times may vary according to time of day, road works, local road closures or diversions, volumes of traffic, local festivities etc. We kindly recommend to add some extra minutes to your pick-ups and drop-offs to avoid any failures.

How much luggage can I take?

The allowance per person for all vehicle types is one standard size suitcase and one small piece of hand luggage. Please try to stick to these and airport standarts. If you are travelling with excess luggage such as large suitcases, golf clubs, wheelchairs, skis, pushchairs etc it is imperative that we are made aware of this at time of booking as extra charges may apply. Failure to do so may result in extra transport being required to accommodate excess baggage and additional charges may be applicable locally. 

Will my driver bring me to the exact place?

The driver will endeavour to operate a door-to-door service, however unfortunately on some occasions this may not be possible due to local restrictions such as pedestrian areas, road closures etc. Where these restrictions apply; drivers will drop and collect you from the nearest accessible point.

What happens if my journey details change prior to departure?

Should your journey details change prior to departure directly on our website using your confirmation number and email adress, contact us on +40 745 252005 or email us at rentacar@travis.ro with your new details and we will update your booking accordingly.

However, you will be responsible for any increase in price if the new journey involves further distance/time, different vehicle type, resort or number of passengers etc.

What happens if I cancel my booking?

You may cancel your booking at any time in writing to rentacar@travis.ro and cancellation charges may apply. Free cancellation is possible with 48 hours before transfer time. Please check our cancelation policy in the "Terms and Conditions" section of our website.

What happens if my outbound flight is delayed?

In case of flight delay please call us at +40 745 252005 or the local Transfer Service Provider. The driver will wait for up to 60 minutes free of charge. The driver monitors flight arrival times and might arrange your transport to collect you at the new arrival time, with additional cost.

What happens if my outbound flight is cancelled whilst at the airport?

If your outbound flight is cancelled, please call us at +40 745 252005. You will need to advise of your new details, to enable the supplier to reschedule your transport. In some destinations night charges maybe applicable, should your new arrival time fall within the period when night charges apply, then you will be liable for payment of these. Failure to advise of cancelled and rescheduled flights may result in transport being provided as per the original details on your booking. In this instance our supplier cannot be held responsible and no refund will be given. 

What if I’m travelling with a wheelchair?

If you are travelling with a wheelchair either collapsible or non collapsible it is essential that you advise us prior to booking to email rentacar@travis.ro to ensure that we can provide an appropriate vehicle.



All suppliers hold standard public liability insurance. We do however recommend that you hold a valid insurance policy for the duration of your trip.


What kind of vehicles do you offer?

Types of vehicles differ from country to country. Though, most of suppliers offer common standart types of vehicles such as:

• Economy (max. 3 people): Dacia Logan, Ford Focus Sedan, Renault Megane, Renault Captur, Citroen C4, Seat Toledo, Mazda 3 (or similar);

• Standard (max. 3 people): Skoda Octavia, Skoda Superb, VW Passat, Opel Insignia, Peugeot 508, Toyota Avensis, Citroen C4 Grand Picasso (or similar);

• Premium (max. 3 people): BMW 316, Audi A5, BMW X1, Range Rover Evoque, Mercedes GLA, Audi Q5, VW Touareg (or similar);

• Minibus (max. 8 people): Renault Traffic, Citroen Jumper, Ford Transit Custom (or similar);

• VIP (max. 3 people): Audi A7 Sportback (or similar)

Policy on inappropriate/drunken behaviour/abusive language?

We and local Transfer Service Provider reserve the right to refuse carriage to any person who is thought to be under the influence of alcohol or drugs and/or behaviour/language is found to be abusive and could cause a threat or offence to the driver and any other passengers, or damage to the vehicle.

Please take into account that no refund will be given for services not carried out because of the above-mentioned reasons. For any damage that is caused to vehicles the individual responsible will be held liable for any charges incurred from the supplier. Please try to stay into the standart norms and rules in order to avoid any problems.

What is your smoking policy?

Suppliers operate a non smoking policy in all vehicle types.

What is your complaint policy?

Our 'Terms and Conditions' are available on the website outline. Any complaint must be registered in writing and be received by RomaniaTransfers.eu within 7 days of transfer service day. Complaints received after this time period unfortunately will not be valid.

In the event of being unable to find the local driver, we ask you to call us at +40 745 252005. Failure to do this may result in any eventual claim being invalid.

Please try to fit to our ‘Terms and Conditions’ as it would spare you any failures and following raise of complaints. Thank you!